Power related complaints of consumers are being redressed quickly at the Central Call Center located at Govindpura of Madhya Kshetra Vidyut Vitran Company. Consumer call center no. You can get resolved by registering your electricity related complaint from any mobile network or land line on 1912 and 0755-2551222.

Four temporary call centers have been set up in Gwalior city by Madhya Kshetra Vidyut Vitran Company on the instructions of Energy Minister Pradyuman Singh Tomar. The company has said that in case of complaint related to electrical problem, respectable consumers can register their complaint on the company’s central call center 1912 and 0755-2551222 as before. Also, in case of non-contact with the central call center, complaint can also be lodged at the temporary call center set up division wise in Gwalior city.

The company has said that during the period of maximum load on each zone, a junior engineer level officer will be available to the public through phone call/whatsapp for electrical problems by staying present on the zone. In case the complaint is not resolved, their mobile phone numbers have also been issued to contact the officials so that the electricity problem can be resolved quickly.

Energy Minister Pradyuman Singh Tomar has directed the field officers to review the power supply to ensure uninterrupted power supply to all categories of consumers. He has warned the officials that any lapse in power supply will not be tolerated.

Managing Director of Madhya Kshetra Vidyut Vitran Company, Ganesh Shankar Mishra has said that keeping in mind the consumer service, special facility of call center has been provided for the consumers of Gwalior city at the local level as well. The company has appealed to the consumers of Gwalior city to register their complaints regarding electricity, if the call center number is busy or if they feel any problem/difficulty on the said telephone, they can register their complaint in the zone call center started locally. You can register a complaint and get it resolved.


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